I am writing this for me, but you can read this if you want.
Whoever said that failure is good, that’s how students learn. Have you tried it? It is good learning, but it is really hard.
So, I want to read this post in January when my comprehensive exams are over. I did a mock version of my research question and I failed miserably. I think there is probably a comment on every paragraph I wrote. And I appreciate every comment. Two very busy academics took the time to go over every word I wrote, the fact that I came up short is good, it gives me something to work on.
It is hard after a long and pretty successful career to start over. It is like learning Spanish in downtown Consuelo (in the DR) you feel a little like a baby, each step is tentative, and everything is risky.
I certainly didn’t have to do this, but I have to take the long view right now. The courses were the easy part, the comprehensives are really serious and no one is going to give you a break here. I have six months to get ready for the comprehensives. My original research question was too much, it was a bit like flying in the face of a hurricane. I winced, so I need to move on.
My old question is gone, I don’t think I even understood what I was asking. I am going back to something I have experienced – how does one assess and use digital resources as a credible learning tool when there are no rules? Textbooks were easy, they were written by credible publishers and they have been approved by our provincial government.
Web information is different – this is a totally unregulated field. Does anyone understand how dangerous this can be? What is a good source? Who is behind the site? What is available at 8:30 in the morning when you have a 90-minute class to teach?
I think I was focusing on themes that were not my own. If you are going to spend four years studying something, you better choose something that you care about deeply. My advisors gently moved me away from a theme that really didn’t resonate. Digital literacy and the curation of learning resources for teachers and students is something I am passionate about. While textbooks are still produced for schools, people (school boards) don’t want to invest as much in digital materials. The temptation is to use Google – Google is free, Google will tell you what you need to know.
When I worked on a committee that advised the school board on digital implementation this attitude was shared by many. When something is free and it looks good it is very hard to convince people to invest in content and staff training to effectively use this content. This was shocking to me, but it makes sense. Digital curation is really hard and it costs money. School boards still focus on expensive textbooks. The idea that you should pay for digital content is still a bit of a reach.
So here is my new question:
Digital literacies and the teaching of history – the development of critical thinking skills to assess and curate learning material for the classroom.
This is my old question, not answering this well has taught me a great deal:
Drawing on existing history education scholarship, how have different writers sought to critically address the teaching of history education in Canada? In your response draw on the scholarly literature to show 1) the role of historical thinking concepts in Canada; 2) the tensions that currently exist; and 3) how these relate to settler colonial narratives about Canada’s past.
Thanks very much to my course prof and my academic advisor for taking the considerable time to go over my work. I am sure this was not easy to do and it took lots of time. Yes, in the trial run I didn’t do very well, but I will keep and read again every comment that they have written. Failure is tough, failure is liberating and it can be a wonderful teacher.
When I put things down on paper or in a blog I make a public commitment. Right now I am working on developing an academic schedule that will take me through the next four years. Yes, this is an assignment for one of my courses, but this is really a letter to myself. I understand the importance of committing to a plan. When I was working as a principal I would plan ahead all the time, even though the job by its very nature, was unpredictable. Despite the chaos in running an elementary school, every week I would write weekly plans in a school blog to parents so that they would know what was intended to go on at the school. On some Sunday afternoons, this writing would take hours. I never resented the time. This was an opportunity to reflect on what had happened the week before and plan for upcoming events.
I never worried that the school schedule did not follow what was set down on Sunday. Writing was a way for me to take a longer view and celebrate what was going on with our parent community. This also made the learning more visible for the community.
Six years later I find myself planning again: this time for a Ph.D. which will consume my time for the next four years. The first year in a Ph.D. program is probably the most straightforward. I am in the process of taking six courses – two last semester, three right now and one in the spring. After this I will be starting work on my comprehensives. This begins with the development of my bibliography and continues on following the schedule below:
Committee Member List
Comprehensive Exam:Bibliography Written component Oral presentation
1) October 2) spring 3) fall 2022
Recruitment and data collection
summer – fall 2023
my first draft at a long-term schedule
To get to 2025, I need a detailed schedule. I am sure this will evolve as I learn more about the Ph.D. process. However, on this cold January afternoon in 2022, there is comfort in editing a draft schedule that sets a future path and supposes order to a very busy four years.
The challenge will not only be managing a busy writing and reading schedule, it will be finding ways to balance this work with many other interests. The foundation of the week will remain exercise. If I have learned anything through the Pandemic it is the importance of keeping body, mind and spirit healthy. The activity can change from the Peloton to hiking to biking, but this is where I have to start, I simply can’t afford to let this go no matter how busy things get.
At the heart of all this will be the thesis and defense. These are the end goals and I have to keep these in mind all of the time. Over the past summer I started to collect articles and write summaries of what I was reading. This has fallen off with the amount of work I have been doing, but now I need to get back to the process of preparing for my end goal. To do this, I will reserve one morning a week – Wednesday for reading and summarizing articles that I can start using for my comprehensives and beyond. It is a challenge to block out time for a goal that is so far away, but by the fall I plan to produce a bibliography of 20-30 pages that will prepare me for my comprehensives.
Every article – one-page images – can be single entry or represent a folder with hyperlink; text in different fonts – synthesized big ideas; icon for connections – your own and/or other articles or sources; photo scan – original written notes; ideas – applications for your own teaching.
content or topic with matching photo article on gallery walk – pedagogy
text – big ideas/concepts
← other resources
← applications for own teaching/inspirations
the summary chart I started using last summer – designed by Heather Swail
The summary chart above was really helpful last summer and I plan to start using it again this Wednesday. I have known for a long time that I write best in the morning, especially after an exercise session, so I am going to reserve time every day for writing – summary notes, assignments, reflections, and revising. I plan to put in two hours in the mornings each day to get something down. This semester, my goal is to improve my academic writing. Last semester I learned that while I write well, I am a little careless with my grammar and I need to brush up on my APA and academic style.
This leaves afternoons free for reading – a highly necessary Ph.D. activity. Right now, I am working through Wounds of Passion: A Writing Life by bell hooks (hooks, 1997). She writes that when researching her first book hooks would read up to three books a day, sometimes getting only one line she could use for her own writing (p. 102-103). That will not be me. I am a slow reader; sometimes I need most of the day to absorb one article. I will read every day, otherwise, I will never keep up.
It is one thing to write a schedule, it is another to live it. I will need to weave in the work I continue to do at the university and for Discovery Education. I won’t give up my work with Discovery, I love working with them. The assignments are always different and interesting. Whether I am writing or editing for one of their digital science books, there is a great sense of accomplishment in getting this work done. Without doubt, they are the most positive and affirming people I know, so why would I leave that behind? It is hard to add this work to my growing schedule as I never know when another contract will come up. When it does, I can easily put in 15 hours a week working on their material. Because there is always a deadline, I will have to estimate and portion out my hours throughout the week.
Right now I have one meeting a month with the graduate student committee for Thinking Historically for Canada’s Future. I am definitely the junior member of this group, but I am starting to meet some great people, so I need to find ways to become more involved.
I also want to keep up my teaching at the University of Ottawa. Right now the responsibilities are light: we work as faculty advisors to second-year teacher candidates, but we haven’t been able to visit their schools since the beginning of the Pandemic. Next year I hope to get either another section of this course or even better, a section of the history methodology course that I taught three years ago. I am certain that this experience led me to this PhD journey. I can’t really schedule this time yet, but when the fall comes I will have to restructure my days. For now, I will reserve one morning a week to work on our current course.
reading for comps
when available 3-4 hours daily
when available 3-4 hours daily
when available 3-4 hours daily
when available 3-4 hours daily
when available 3-4 hours daily
when available 3-4 hours daily
when available 3-4 hours daily
5:30 – 8:30pm
11:30 – 2:30 pm
6:00 pm –
9:00 pm –
6:00 pm –
6:00 pm –
6:00 pm –
6:00 pm –
6:00 pm –
My schedule – first draft
There will be adjustments to this schedule over time, but the daily reading and writing will remain the foundation of my schedule. I am leaving some events out like meeting with my supervisors and committee work, but as these become more frequent I will have to find space.
My schedule is seven days. Since my days as a principal, a seven-day schedule made more sense. There is less pressure and at times when there is no Discovery work I can get ahead on my assignments. I really hope to keep my nights free – there needs to be time for fun, just as bell hooks said (p. 122).
What is missing right now is something I love to do. If I mention it here I know I will get back to it – our regular radio shows – Old Fellas New Music. Bob Kennedy, a very long-time friend and I started doing this show in the spring. Work took over and we gave the show a bit of a rest. We got two episodes done over the holiday break and we hope to get another one in next week. This is a great creative outlet and I am determined to work this in, let’s say Wednesday afternoons for now.
What is also missing are some of the activities that were so important to us before Covid. In 2017 Heather and I developed a fundraising campaign for Christie Lake Kids, an Ottawa foundation that provides recreation programming for children throughout the year. Our campaign – Climb for Kids has raised over $100,000 over a three-year period. We raised this money by carrying out group climbing trips in Peru and the Alps. Our next trip was to be Mt. Kilimanjaro, but this has been on hold because of the Pandemic. Our whole family has been involved in this venture and all of our children have worked for Christie Lake Kids. The family is not on the schedule, but in all things, family comes first.
If I write it down, I will do it. If I publish this, I have to do it! Thanks professor for giving me the push to get all this down. I am writing again and it feels great!
hooks, b. (1997). Wounds of Passion: A Writing Life. Holt.
In the last few weeks, I have been subjected directly or indirectly to a collection of feedback. I wasn’t really looking for it, but it always comes, smacking you in the face.
One was actually directed at Heather and another to a friend after a piece of writing that each of them put out there on different topics. Another was the ongoing feedback I get from my employers at Discovery Education and the last and most devastating was from my students from my first semester history class – an experience I had thought went pretty well.
What is the value of feedback? We promote assessment for learning as a way to gain useful feedback on what we are teaching. The exit card is a great way to get a sense of what just went well and how we can make slight improvements on what we are doing next. This feedback works best when it is constructive and impersonal.
What really works is positive and just in time feedback. I get this with the people I write and edit with at Discovery Education and consequently, I work harder to deliver a product that is up to their standards. I always like working with them because I know that they appreciate the long hours I put into their work. This is a good, creative partnership.
In the past two weeks I have seen comments directed first at my wife, then at a friend publically correcting them for something they wrote in their blogs. It really doesn’t matter if the suggestions were relevant – correcting someone in public is not an effective form of feedback. It produces nothing but shame, then anger. It does not produce positive change. Feedback like this shows a lack of social grace and really needs to be avoided. Having said that it happens a great deal in education – why is that? How is this possibly a good thing?
Today I read the feedback I received from the history course I taught at the Faculty of Education last semester. While much of it was positive, I was taken aback by some of the comments:
So unfortunate to have an instructor with a traditional lens on history. I
wish we had a more progressive academic for this course, rather than a retired principal who clearly has some catching up to do in this subject.
And other one. Yes, there were lots of presentations, we couched this as a way for us to learn from each other rather than follow along with the sage from the stage approach.
there were too many presentation assignments, with unclear instructions for what was expected for the assignments and how we were being assessed. Feedback on assignments was very unclear and didn’t offer what we did wrong that took off marks and what we could have done to get the next higher grade. When emails were sent for clarification on assignments, email response from the prof was fast, however, responses left us with more questions, rather than answering all of our questions.
I obviously have to find other ways to do feedback, however, we spent three hours together each week and none of these concerns were ever sent to me. We have email, we have a bulletin board, there are all sorts of ways to connect. Generally, however, communication was a one-way street.
Maybe we are a hypercritical society. Maybe my skin still isn’t tough enough. Maybe I should stick to gardening.
I can take some ideas from the criticism, but so much was toned in a negative way that it is hard to discern whether many had any interest in making things better. Some wrote later that comments were just a reflection of the natural negative atmosphere they found around them – what does that even mean? Is there no personal responsibility for making destructive comments?
Uncalled for public criticism and negative unconstructive critiques need to be called out. In all the cases I am writing about here, these comments were made by people who are currently in education or soon hope to be. This is a concern for me.
Why is it in education that we can be so critical of our colleagues? How can we expect our students to receive good constructive comments that they can learn from when we are so quick to judge others without any consideration of the impact on the receiver?
I felt strongly enough to write my class back. I am not including everything here, but I hope some of the more critical students will learn something before they inflict their negative energy on students:
To those who articulated comments designed to be negative and hurtful, I would ask you to consider how you communicate with fellow educators. Negative and hurtful comments are seldom helpful and do no lead to new learning. You may be in similar situations in the near future and I wish for you that you will not have similar experiences.
I wish you all success for next year. Try to be kind and considerate, it will take you a lot farther in your careers.
There are enough people out there who are going to go after public educators. We are seeing lots of this now. Please, if you are reading this and you are someone who thinks there is value in always ‘stating your mind’, maybe you could curb your natural instinct to pass on your valuable knowledge.
In many cases, your silence would be very much appreciated.
So, I have to say I have had lots of fun this fall.
Out of nowhere, I was offered a chance to teach a history teaching methods course at the University of Ottawa. For ten weeks I got to talk about one of the things I really love – the study of history. It has been many many years since I actually taught history and fortunately, the methodology for the teaching of history has changed dramatically since I taught the subject.
The last assignment we worked on was called History in the Making. I had this idea that it would be really cool for students to develop a digital textbook along the lines of what Discovery Education has created for math, science and social studies.
I have done lots of work on Discovery Education’s Science Techbook and I know it is an amazing learning tool. While there is a social studies techbook, it doesn’t have the features of the science version and there is no Canadian version.
The digital techbooks are incredibly versatile learning tools, but I don’t really know any good examples outside of the Discovery Education material. So, why not create our own?
We just did a gallery walk of the completed Canadian History techbooks and I have to say they were amazing. We ran out of time in the ten weeks to present the techbooks individually, so one of the students had the brilliant idea of doing them all in one day in the form of a gallery walk.
I really believe that this is the future of educational publishing (in my humble opinion!). As more and better technology becomes standard in the classroom, we will begin to see the value in having excellent, properly curated digital resources to support students and teachers.
The key word here is curated resources. It is simply not good enough to expect educators to Google topics for the classroom without making sure the chosen sources are reliable and accurate. Teachers don’t have the time to do this themselves, but relying on a standard textbook is (again), in my opinion too limiting. Even in a field like history, perspectives and viewpoints change on a regular basis. What was significant a few years ago may not be relevant today.
I think that new teachers will be faced with a different reality from teachers in the past. As we move away from reliance on textbooks, teachers will have to become their own publishers. They will need to put together their own collections of documentary evidence, essential questions and credible sources to engage and inform their students. With so much material out there this will become a formidable challenge.
The selection of topics chosen by the class is a response to this challenge. There is an amazing and incredibly relevant techbook on the Oka Crisis. There is another one – Women and the War Effort that ties Historical Thinking Concepts – a relatively new idea – to curriculum focusing on the contribution of women to the war. There is so much more!
All of the techbooks have links to curriculum and many have additional resources for teachers. This is important. If we are going to create excellent curated resources for teachers, we need to make sure they are linked to relevant curriculum. If we don’t, no one will see them as credible. We also have to make sure the resources include ideas for interactive activities and opportunities for students to create their own content.
So, all to say, our last class was an exciting one. Students presented to other students what they had created and then the techbooks were shared with me. I have spent the last few days reading through them and I really think that this is important work that needs to be shared out and developed.
I have created a Google Doc here that contains a summary of all the history techbooks that have been shared with me. The class has editing privileges so that they can go in and add to my summary. The reality is they probably won’t be doing much of this in the next few weeks as they are all back in the classroom until Christmas.
However – they have done some great creative work that needs to be shared. This work deserves an audience and I hope people, especially history teachers will take a look and give us all some helpful advice on where to go with this project.
Thanks to all the students in PED 3183. It was great learning with all of you. Here is me hoping that many will benefit from all of your creations! I leave you with one last activity from the Oka Crisis techbook.
Take a moment to consider the image (above) and consider the following:
What do you notice about this image?
What questions do you have about this image?
Jot down your answers individually, then pair up with a classmate to share your ideas.
Activity: Engaging with Primary Sources Padlet
Click anywhere on the image (Padlet link) below to type your thoughts and ideas regarding the iconic image above. Your response will appear pending approval.
Every day I start by reading the paper. It is a longtime practice and it grounds me before moving on to other projects. This is not something I started in retirement, I did this almost every day while I was actively involved as an educator.
Now I have more time to check out social media as well and I spend time every day going through my networks on Twitter, Facebook and Discovery Education (The DEN).
There is lots of good stuff going on. An online conference planned for the May 5th weekend, an educators summer book study, a new education news show on Voiced Radio lots of conversations between educators involved in Discovery Education on a variety of edtech (mainly) topics.
There is something unsettling here.
If I contrast what I read each day in the paper with what I see educators writing about there is a very discouraging disconnect.
The world is in crisis. Last week we had the Western Alliance hurtling cruise missiles at targets in Syria with the potential of initiating a world conflict between the West and the Russians. Sea levels continue to rise as the Globe and Mail continues to report in an excellent series on global warming and sea levels. In Ontario, we are heading into a provincial election with stark choices between a populist right-wing party and a corrupt moribund government.
Yet, when I look to comments from educators, I see a group that seems oblivious to what is happening in the world. I see a group that seems comfortable remaining blissfully neutral to what is going on.
Maybe educators on social media need to wake up. Maybe the inclusion of a book like American War recently published by former Globe and Mail writer Omar El Akkad would be a useful inclusion in a summer book study too heavy with technical manuals on teaching.
I am watching the excellent series The Vietnam War by Ken Burns. This would be a great topic for educators to discuss! One of the most compelling characters in this documentary is a man who was a young professor in the early days of the war. He is compelling because he was so committed to protesting against an unjust, wasteful war, years before this became the popular thing to do. Where are these voices today?
Where are we now? Why do we never seem to raise a voice of protest or even criticism of our system? Are we afraid for our jobs? Is it not the right thing to do? Do we even have an opinion?
A few weeks ago I took part in a training in South Carolina with American educators. Not once did we ever talk about politics. The whole world is coming apart because of a rogue president who takes his marching orders from Fox and Friends and we don’t even discuss this over a beer at the end of the day.
This is a problem. I realized this while I was at the training, but it seemed almost impolite to talk about this stuff. It is almost like educators are above this now and we have higher, better things to talk about.
This is distressing. I don’t think this is right. As educators, we have a higher purpose and we can raise the dialogue beyond complaining about testing which seems to be the best that we can do.
I don’t usually post from one blog to another, but today is the exception. This is such a good learning opportunity for students and educators I just had to put my Discovery Education post on this blog. If you are an educator, I really encourage you to examine this creative opportunity.
Educators have a powerful opportunity to educate and inspire students to make change now.
The 2018 IWitness Video Challenge, created by USC Shoah Foundation and in partnership with Discovery Education, provides an actionable way to promote equality, challenge bias, discuss tolerance, and engage students in a service-learning project that inspires action.
The people in charge of developing partnerships for Discovery education are to be applauded. At a time where hate and divisiveness are part of our daily dialogue, Discovery Education is showing true leadership by encouraging the opposite – hope. They are doing this in the best way possible, by putting out a challenge to young people, the ones who will create a better world sometime soon.
This is not a partnership I know anything about. All the more reason to write about it here and learn with all of you.
The USC Shoah Foundation is an incredible organization and they offer a wonderful teaching tool for students and educators. The Foundation is linked to the Institute for Visual History and Education which is dedicated to making audio-visual interviews with survivors and other witnesses of the Holocaust and other genocides. It is the perfect partner for Discovery Education.
The contest calls for community action in a similar way to the newly launched STEM Connectseries. Discovery Education is again showing their unique ability to go beyond their own walls to reach out and link the classroom with the outside world.
In this contest, students will listen to testimonies of survivors and witnesses of genocide and become inspired to counter hate. They will complete research-based and standards-aligned activities, culminating in a community action project. To compete in the Video Challenge, students will document their work in a video essay, which will share their message with the world.
When I see things like this I truly wish I was back in the classroom!
There is more being written recently about banning cell phones from classrooms and the addictive effects of social media. I can see how this will go, with more calls from people who really don’t understand social media for its banning in schools.
Incredible contests and partnerships like this really need to be promoted so that we don’t throw the baby out with the bathwater. Social media using curated resources like Discovery Education can empower and transform our students and then, hopefully, transform a society that is suffering from way too much distrust and negativity.
Prizes for students reach as high as $5000 scholarships and participating schools are eligible for grants up to $2500.
It is really easy to sign up for the video challenge. The steps are outlined here. As always with Discovery Education partnership projects, there is an excellent teacher’s guide that you can see and download here.
I hope you can sign up your class for this unique challenge. We need more hope and we need to push back and create beautiful things!
This time of year is great for looking back and planning for the future. Today, I have again pledged to post for 31 days, this time I will be writing about Discovery Education. Last year I started my retirement by pledging to write for 30 days. I don’t think I made it, but I did get out lots of posts last year. maybe I will make it this year.
I have decided to focus on Discovery Education. Why? First, I received a #Deanie from Dean Shareski, a wonderful educator and a great supporter of teachers. I was pretty happy to get some recognition from Dean, I have a great deal of respect for his writing and his opinions.
Recognition is always great. It is a terrific motivator. When I read Dean’s tweet, I realized I really needed to step up my game on my Discovery Education blog – a site I had started to promote the great resources available for students and teachers.
The second thing that has me posting today is some of the work I am doing for Discovery Education. Discovery is currently revamping some of their Science Techbook material to get ready for state-wide adoption of the Techbook next March.
This is something that ministry people in Ontario should consider. Discovery will actually go back into their own material and modify it to fit the curriculum expectations of a state (or province) that adopts their material. They can do this quickly because they have a whole host of writers and editors that work with them on a regular basis.
The Techbook series, includes three separate editions, one each for Science, Math and Social Studies. In each Techbook there is a huge collection of excellent digital material. As in earlier blogs, I need to upload material to my blog as people who are not subscribed to Discovery Education can’t access all of the digital content.
Here is a screenshot of a grade 6-8 Earth Science lesson on fossils.
On the right-hand side, you will notice a text button. Many of the Science Techbook lessons are now available in a variety of reading levels. This material can be directly assigned to students with a simple link. All material is divided up into sections starting with Engage and moving on to Elaborate with STEM plus a Model Lesson this all follows the 5E Inquiry Learning model.
The Model Lesson is quite detailed and would be a great assist to a teacher. As we don’t usually have science or math specialists in elementary school these model lessons would be an invaluable assist as teachers prepare to teach new science and math concepts. I have uploaded the Teacher Preparation section of this lesson to Google Drive so you can get an idea of the material included.
The Model Lesson also has a section that shows the alignment between lesson content and Next Generation Science Standards (NGSS) and the Common Core.
These are American curriculum standards, however, if this material was adopted by the province of Ontario, the material would be adapted to comply with Ontario Science Curriculum. That is one of the great selling points of Discovery Education material. It can be quickly and accurately adapted to fit new jurisdictions if adopted.
All this may sound like a huge sales pitch, but I am doing this on my own. I believe in the way Discovery education does things because their content is excellent and they really believe in teachers. I support them because they expend so much creative energy bringing educators together.
So, off we go again. Let’s see if I can get closer to 31 posts this time. There is certainly enough to write about!
Introducing new digital programming to schools and districts is not an easy thing to do. How do you decide what is good? How much should you be spending on these programs? Why should you spend anything when you have free resources like Google?
First, just like anywhere else, there is no such thing as a free ride. Quality programming costs money. The challenge is where do you spend your limited resources.
The other big problem is a very hard one to solve. Once you have a program ready for implementation, how do you find the time and resources to train a busy staff on how best to use this new program.
I don’t think we have solved this last problem yet.
I am very interested in Discovery Education. I have used this resource for years, I have attended their principal’s conferences and have trained our staff on how to use the program in the classroom. For a time, our school was the only one in our district that had access to Discovery’s Science Techbook.
I have also done work on the Science Techbook revision that has been taking place over the past year.
So, I know this resource and I believe it has a huge amount to offer educators. The problem remains, how do you tell busy teachers and administrators about a resource that could really enhance student learning?
This has been difficult. Sadly, in my former board, they have cut back or possibly eliminated the use of this resource. They have done this for a simple reason – people were not using it.
Again, this is understandable. People are very busy and they really need to take a pause if they are going to learn about new resources and tools for learning. There are so many out there – how are they to choose?
The answer is a simple one but it takes time. Districts need to commit human resources and time to teach people how to use complex digital tools. Putting them out there and expecting something to happen just won’t work. Teachers are simply too busy.
While I am happy to talk to anyone about Discovery Education, I am not getting lots of offers to come in and teach teachers about Discovery. Maybe the best thing for now is to simply blog about Discovery Education.
So, I have set up a new blog Discovery Education In Canada and I plan to post every day on some aspect of Discovery Education and how it can work as an excellent digital resource for teaching and learning.
This is a bit of a challenge as I have to download material from the DE site so that people who are not registered with Discovery can see the material I am referring to.
I have four posts out now and I started on Saturday. No idea if this is going to spread the good news, but if you don’t try you will never know.
So, the experiment begins. I hope you take a moment to look and maybe even share a post or two.
Over the past few days we have been in the market for a new car – always a joy in the middle of the summer!
We actually enjoyed the first part of the experience. We met a great salesperson who talked to us, found out who we were, listened to our concerns and then took us for a really fun test drive.
Everything was going beautifully and for a moment I thought this might not be a terrible experience. We agreed on a price, I had my card out ready to pay the deposit then things went south. Our salesperson called over his manager to confirm the deal. He took one look at the paperwork and quickly bumped up the price by an additional $10.00 a month.
We were stunned – not so much by the added price, but by the way the manager totally disregarded his salesman and decided on his own that he could squeeze another $10.00 a month out of us.
Of course, we left. But the money was not the issue. It was the total disregard the manager showed to his potential customers and his staff. They tried to get us back in later in the day, but the total lack of customer service and common decency was enough for us.
On to the next dealer. In this case, I had been in correspondence with the saleswomen for two days. We had texted about price, model all of that sort of stuff. We went in to meet with her to start coming up with a final price. She then excused herself and the manager returned. He took her seat – she wasn’t even allowed to sit down – and quoted us a price that was way beyond what we had discussed with our salesperson.
Again we left, the woman looked apologetic about the total brush off we had received from her boss.
So, dealerships 2, family 0.
But was that really the case? We had spent the better part of the day talking in good faith with dealerships and had encountered people who didn’t have a clue how to treat employees or customers.
It made me think that actually, maybe things are not so bad in education. I have seen so many teachers become administrators and turn into multi-headed monsters, showing little regard for their staff and the parents they serve. I assumed in the business world things would be better, but I don’t think that is the case.
It seems to me that our modern society has lost a certain amount of civility. How you treat the people you work with and your clientele doesn’t seem to count for much these days. I know of instances where the principal had no problem disregarding the interests of their parents because they were certain they knew the best way to get things done. Such leaders pass this arrogance on to their staff creating a toxic atmosphere in the school.
This should never happen and these leaders need to be called to account if they don’t know how to manage people.
In the case of the dealerships, I had calls apologizing for the poor behaviour of their managers. In each case, they wished us well and there were no hard feelings. What would happen in education if we treated our parents with this level of care and respect when a manager missteps?
Customer service is everything. I have written about this before, and there are excellent examples of organizations with great customer service out there and they need to be celebrated. For years, I have worked and volunteered for Discovery Education mainly because they never miss an opportunity to thank those who work with them. It almost seems a little countercultural, but they always act with grace and do their utmost to make sure their clients are receiving the service they deserve. We need more Discovery Education these days.
By the way, we did find a car – excellent customer service!
Today I am thinking a lot about showing gratitude. I think this is something that is truly underrated in our modern society and maybe we can work on this.
To be positive, there are many people and organizations who are wonderful at showing gratitude and as a consequence, I am very loyal to these people. I would like to show my gratitude by mentioning a few.
First, for me, there is Discovery Education. There is no question that they offer excellent digital learning tools like their Science Techbook, virtual field trips, and great streaming services.
I love all of their material, it is all really well done.
What I love most about Discovery is that they really appreciate educators. They maintain the Discovery Educators Network (DEN), easily the best educator support network I know.
I try to do a lot of work for Discovery, mainly because of their very positive attitude and the gratitude they show towards educators. This is a really wonderful motivator to all educators connected to Discovery Education. To be honest, this level of positive support is not something I am used to as a former administrator.
One person who routinely shows gratitude for the work of others is Doug Peterson (@dougpete). Doug is a retired educator and very active blogger and leader in the area of educational technology. Every Friday, Doug acknowledges the work of many Ontario educators in his #FollowFriday tweets and his Best of Ontario-Educator series
The work that Doug does is really important. Educators do need positive support and acknowledgment. This is not why people blog or tweet out their work – most I believe, blog and tweet as part of their own reflective learning process. Doug shines a bit of a spotlight on these dedicated educators and this is very important.
I could easily go on, there are so many great educators in Ontario and around the world who spend a good amount of time supporting their colleagues.
Twitter is a wonderful platform for recognizing the work of others and public recognition for educators is, in my opinion, is really important.
I think it is unfortunate that many educators have to go outside their own boards to receive this recognition, but this is a reality. I have talked to many educators who have been marginalized for speaking out or for going outside the narrow confines of the district ‘norm’.
For example, I was once chastised by a superintendent for blogging too much – really?? I am not interested in focusing on this and other situations, I only mention this because I believe that many educators do not receive the recognition they deserve if they innovate and experiment.
While this is unfortunate, there are so many excellent sources of encouragement out there like Discovery and Doug Peterson.
Thank-you to all those who support educators – this is really important and your encouragement is really appreciated. Districts could learn a thing or two from those who show gratitude on a daily basis.